When starting any business you need to start and end with the customer in mind. There is no point creating a site that people won’t use but once you get them in you also need to make sure that you continue to focus on their satisfaction.Whilst customer support may not be considered the sexiest topic in the world it can really make or break your business.
What Support Software to Use?
Below I’ve shared three of the best software solutions for managing your support. Use the best system you can but remember it’s your assistance rather than the specific system used that customers care most about!
Zen Desk
Web based customer support software with mobile apps available. Very popular, easy to set up and use with a low starting price of just $20 per year. Find Out More…
SupportPress
This is a WordPress theme that works as a support system. It is simple to use and has no ongoing payments with a one time fee of $100. You will need to host it. Find Out More…
Gravity Forms
When you are just starting out it’s often enough to simply have a contact form for your site. Gravity forms is a WordPress plugin that lets you to make powerful forms starting from $39 for a single site. Find Out More… Recommended for most site owners!